Mobigosim Privacy Policy

This Privacy Policy reflects Mobigosim’s commitment to protecting your privacy and complying with applicable data protection laws and regulations. It explains how we collect, use, and disclose your personal information when you use our Website and Services. We value your trust and recognize the importance of safeguarding your personal data. We encourage all users to review this Privacy Policy to understand when and how both personal and non-personal data may be collected or processed in connection with our Services.

By accessing our Website, registering, or using our Services, you confirm your agreement to this Privacy Policy.

2. Consent

By using, registering for, or otherwise accessing our Services, you provide explicit consent to the collection, processing, and use of your personal data in accordance with this Privacy Policy. If you do not agree, please refrain from using or registering for our Services. You acknowledge that your personal information may be transferred to Mobigosim’s offices, servers, or authorized third parties.

You may withdraw your consent at any time, unless such withdrawal would prevent us from fulfilling a legal obligation. Withdrawal of consent may affect our ability to provide certain Services. In some circumstances, we may collect, use, or disclose personal data without your consent, including: (a) where required or permitted by law; (b) in emergencies threatening life, health, or safety; (c) where information is publicly available; (d) when seeking legal advice; (e) for debt recovery; (f) to protect against fraud; or (g) to investigate suspected legal or contractual violations.

3. How We Collect Information

We may collect information about you from the following sources:

• a) directly from you (e.g., when registering for or using Services);
• b) from business partners and service providers;
• c) from third-party sources; and
• d) automatically from your device when you access our Website or Services.

4. Types of Information We Collect

The type of information collected depends on your interactions with us. We collect only what is necessary for the intended purposes, including:

a) Registration/Profile Information

• Email address (verified via OTP).

b) Contact Information

• Verification data (such as your account email address);
• Communications with our sales or customer service teams;
• Identity or address verification documents (required in some regions when purchasing data plans, which may be shared with telecom providers to process your request).

c) Usage Information

• Website and Services activity (e.g., pages visited, clicks, settings, and timestamps);
• Charging Data Records (CDRs), including eSIM ICCID, data usage, time, location, and network details.

d) Billing Information

• Payment details are processed by third-party providers (e.g., Stripe). We may receive transaction reference numbers and billing details but do not store or process credit card data.

e) Information from Third Parties

• Data shared by third parties with your consent, or publicly available information;
• Other data (such as demographics, fraud alerts, or additional details from partner networks).

f) Log Data

• IP addresses, access times, device type, operating system, ISP, pages visited before/after using our Services, and hardware/software identifiers.

g) Cookies

• We use cookies to improve functionality and track user behavior. You may disable cookies, but some features may not function properly. Third-party advertisers may also use cookies to deliver targeted ads. This Policy applies only to our cookies, not third-party advertising practices.

5. How We Use Information

We may use collected information for purposes such as:

• Identity verification and account setup;
• Processing payments;
• Operating and securing Services;
• Customer communication and support;
• Sending reminders, notifications, and promotional messages;
• Conducting analytics and research;
• Detecting fraud, abuse, or security risks;
• Resolving disputes and enforcing agreements;
• Complying with legal obligations.

6. How We Share Information

We may share information as follows:

• a) within our corporate group;
• b) with trusted third-party providers assisting with payments, communications, marketing, sales support, telecom services, analytics, or advertising;
• c) when you follow links to third-party websites (governed by their own policies);
• d) with search engines indexing public information;
• e) with your consent or request;
• f) as required by law;
• g) during mergers, acquisitions, reorganizations, or other business transactions;
• h) with professional advisors (legal, accounting, etc.);
• i) in aggregated form for statistical purposes.

7. Retention and Access

We retain personal information only as long as necessary under applicable laws.

8. Security

We implement safeguards to protect your personal data against unauthorized access, use, or disclosure. Information is stored securely and accessed only by authorized personnel. While we strive to protect your information, no internet-based system is entirely secure.

9. Accuracy

We aim to keep your personal information accurate and complete. You may request updates or corrections by contacting [email protected]. You are responsible for keeping your details current.

10. Minors

We do not knowingly collect personal data from children under 13 (or higher age if applicable law requires). If you believe a child has provided us information, contact [email protected]. If discovered, we will delete such data immediately.

11. Tracking

We do not respond to “Do Not Track” browser signals. Third-party advertisers or social platforms may track your activities across websites. We may also use Google AdWords for targeted ads. You may opt out through Google’s ad settings or the Network Advertising Initiative opt-out page.

12. Limitation of Liability

We are not liable for any damages arising from alleged violations of this Privacy Policy, except where restricted by law. In such cases, our liability is capped at the lesser of $5 or the maximum amount allowed by law.

13. Questions and Complaints

For inquiries or concerns regarding this Privacy Policy, contact [email protected].

14. Changes to Privacy Policy

We may update this Privacy Policy at our discretion. We encourage users to review this page periodically. Continued use of our Services after changes indicates acceptance.

15. Additional Rights

You may have additional rights under your local privacy laws. We encourage you to review the laws applicable to your jurisdiction for a full understanding of your rights.